FAQ
-
Why should I Choose Onel Auto Body & Paint?
At Onel Auto Body & Paint, our top priority is providing our customers with high-quality service and care that is rooted in honesty and integrity. We strive to make the repair process as stress-free and easy for you as possible, from start to finish. Throughout the process, we prioritize communication and will keep you updated on the status of your vehicle's repairs. Prior to returning your vehicle to you, we will also give it a basic detail to ensure that it looks its best. At Onel Auto Body & Paint, we are committed to being the best auto collision repair shop in the Wheat Ridge Area and surrounding. We take pride in our work and want to ensure that you are fully satisfied with your experience with us.
-
How long will it take for Onel Auto Body & Paint to complete repairs?
We create a customized repair plan according to your vehicle's specific needs and damages. Rest assured; we will provide regular updates about the progress of the repair process as per your preferred schedule.
-
Do I need an appointment?
To ensure a smooth and efficient process, we suggest scheduling an appointment with us. Please note that our appointment slots are available from Monday to Friday, between 8:30 AM to 4:30 PM.
-
Why don't I get an estimate from an email, text, or the phone with pictures provided?
To provide an accurate estimate, we would need to inspect the vehicle at our location physically. While pictures can be helpful, sometimes there are additional steps or parts required that may not be visible in photos.
-
Do you work with any Insurance Company?
Our company collaborates with the majority of top insurance providers to guarantee that your vehicle is fixed using the highest quality equipment available.
-
How long does an estimate take?
Typically, the process of providing an estimate takes anywhere between 15 to 30 minutes to complete.
-
Do you use aftermarket parts?
It's important to note that some insurance companies may mandate the use of aftermarket or reconditioned parts if available. However, please be assured that we always provide a comprehensive warranty for all our work and exclusively use top-notch parts and materials. It's worth mentioning that our warranty does not cover used parts.
-
Do you use OEM parts?
Our top priority is working with OEM parts.
-
Will my car get washed and vacuumed before it's delivered to me?
We highly appreciate your patronage and would like to inform you that we offer a basic car wash and interior cleaning service.
-
If my car has just been painted, how long before I can wash it?
To properly wash your vehicle, it is recommended to do it by hand in a shaded area, avoiding the sun. Use a chamois or soft cloth to dry it off. If you prefer to use a commercial car wash or high-pressure washer machine, it's best to wait for at least 15-30 days.
-
Can I polish and wax my vehicle after the fresh finish?
To ensure the best results, please refrain from waxing or polishing your vehicle until the finish has fully dried and hardened. If you have any questions or concerns, please consult with Onel Auto Body & Paint for further instructions.
-
What happens if gasoline is spilled on my new finish?
Allow it to evaporate for an hour, and then use mild detergent and water to clean it.
-
How long will my new finish last?
The longevity of the new finish on your vehicle can range from 7+ years to a lifetime, depending on how well you maintain it. Regular upkeep such as waxing, polishing, ceramic coating, and washing can significantly extend the lifespan of the finish.
-
Will my car look the same as it did before the accident?
Our team of experts will repair your vehicle in accordance with industry and manufacturer standards. However, please note that the availability of certain parts is subject to the approval of the insurance company.
-
What if my Insurance Company says I have to get three estimates or that I have to go to another shop to meet with their adjuster?
You have the right to decline their offer and instead choose to have your car repaired at a shop of your choice. The adjuster can inspect your car there, in the presence of the body shop manager. Remember, it's your car and you have the final say. We are here to work for you, not the insurance company.
-
What payments are accepted at Onel Auto Body & Paint?
At Onel Auto Body & Paint, we offer various payment options, including insurance checks, debit cards, credit cards (Visa, MasterCard, Discover, and AMEX), and personal checks. Please note that you are responsible for paying the total amount for the repairs, except in cases where an insurance payment has already been made. Kindly settle the payment before the release of the vehicle.